Operate with confidence
Use the right support lane for the problem you have.
Use this page to decide where to report a bug, ask for help, or disclose a security issue. Bring the version, install path, and a reproducible report.
Bug
Use this lane for runtime or product failures you can reproduce.
Docs
Use this when the product is fine but the guidance is wrong or missing.
Feature
Use this when you are asking for a new capability instead of reporting a defect.
Security
Never put vulnerabilities in a public issue thread.
Before opening an issue
Check the likely pages first.
Bring these details
- whether you are using Tiny mode or self-hosted mode
- version or commit
- install method
- exact repro steps
Contact lanes
Use the lane that matches the problem.
| Lane | Use it for | Where to go |
|---|---|---|
| Public bug/docs/feature issue | Reproducible product bugs, docs fixes, and feature requests that belong in public | GitHub Issues |
| Private coordination | Questions that do not belong in a public issue thread or need direct coordination first | support@urgentry.com |
| Security | Vulnerabilities, exploit reports, and anything that should stay private until fixed | Security policy |
Support boundary
Know who maintains the public support path.
Maintainer
- The public repo and release lane are maintained by `ehmo` under Wraxle LLC.
- The public default support path is Tiny mode.
- Self-hosted mode is available, but the public polish and release lane are still aimed at Tiny mode first.
What to bring
- Version or commit
- Install path
- Exact repro
- The page or workflow that failed
Issue type
Open the issue that matches the report.
Bug report
Use this for runtime or product failures you can reproduce.
Docs report
Use this when the docs are wrong, stale, or missing a key step.
Feature request
Use this when you are proposing a new capability instead of reporting a defect.
Security
Do not report vulnerabilities in public issues. Use the security policy instead.
Need the right contact?
Use the security lane for vulnerabilities. Use GitHub Issues for public bugs, docs fixes, and feature requests.